Privacy Policy

1. Introduction

Sustainable Handyman Services is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Sustainable Handyman Services
Abergavenny, Monmouthshire, Wales
Email: Sandy@sustainablehandymanservices.uk
Phone: 07828 151541

2. Information We Collect

We may collect and process the following personal data:

• Identity Data: Name, title
• Contact Data: Address, email address, telephone numbers
• Service Data: Details of services requested, job history, property information
• Financial Data: Payment details for invoicing purposes
• Communications Data: Your correspondence with us including enquiries and feedback
• Technical Data: IP address, browser type, device information (when using our website)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our handyman and repair services
• To communicate with you about your enquiries and bookings
• To send quotes and invoices
• To schedule and manage appointments
• To improve our services based on your feedback
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform our contract with you for services
• Legitimate Interests: To operate and improve our business
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal Obligation: To comply with UK law

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy. Typically, we keep customer records for 6 years after the last transaction for legal and tax purposes. You can request deletion of your data at any time (see Your Rights below).

6. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure password-protected systems
• Limited access to personal data on a need-to-know basis
• Regular security reviews

7. Data Sharing

We do not sell your personal data. We may share your data with:

• Our team members (Sandy and Mark) who need access to provide services
• Service providers who assist our operations (e.g., payment processors, email services)
• Legal authorities if required by law

8. Your Rights Under UK GDPR

You have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where consent was given

To exercise any of these rights, please contact us at Sandy@sustainablehandymanservices.uk. We will respond within one month.

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for more details.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.