Cookie Policy
Last updated: August 2026
This policy describes the cookies and similar technologies we have observed on this website. Final wording is pending owner/legal review.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. Similar technologies (such as browser local storage) store information in your browser without setting a cookie. This policy covers both.
2. Cookies We Set
Essential (Strictly Necessary)
Needed for sign-in areas of the site to work. They are only set when you use those areas — ordinary visitors browsing the public site do not receive them.
| Name | Purpose | Duration |
|---|---|---|
| admin_token | Keeps the site administrator signed in to the admin portal. Set only after an admin signs in. | 7 days |
| portal_token | Keeps registered customers signed in to the customer portal. Set only after a customer signs in. | 7 days |
Your Cookie Choice (Local Storage)
Your consent choice is stored in your browser's local storage (not a cookie) under the key cookie_consent. It stays until you clear your browser data and is never sent to us or anyone else.
Analytics (Optional — only with your permission)
Our website platform includes PostHog, a third-party analytics tool. It only starts — and only sets its identifier — after you choose Accept All (or enable optional cookies in the preferences panel). If you choose Essential Only, it is not started; if you later change your choice from allowed to Essential Only, we stop collection and delete the PostHog identifiers this site controls.
| Name | Purpose | Duration |
|---|---|---|
| ph_phc_… (PostHog) | Anonymous visitor and session identifiers used for usage analytics (page views, sessions). | Persists in your browser (observed up to about 1 year; exact duration is set by PostHog and may vary) |
Platform & Security Cookies (not set by us)
Our hosting and security providers set the cookies below. We do not control them and cannot switch them off from this website. Their exact classification and ownership cannot be fully verified by us — this is flagged for owner/legal review.
| Name | Purpose | Duration |
|---|---|---|
| __cf_bm | Cloudflare bot-protection cookie that helps distinguish humans from automated traffic. | About 30 minutes |
| __emg_vid / __emg_sid | Set by the Emergent hosting platform on the live site. They appear to be visitor/session identifiers; their precise purpose and classification is not something we can verify. | Unknown / set by the platform |
3. Your Choices
When you first visit, a banner lets you choose Accept All, Essential Only, or Manage individual preferences. You can review or change your choice at any time using the Cookie Settings link in the footer of every page, which reopens the same preferences panel.
Choosing Essential Only stops optional analytics from starting. Please note we cannot remove the platform and security cookies listed above; those are controlled by the hosting and security providers.
4. Managing Cookies in Your Browser
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Blocking the essential sign-in cookies will prevent the admin and customer portals from working, but does not affect ordinary browsing of the public site.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
6. Contact Us
If you have any questions about our use of cookies, please contact us:
Email: Sandy@sustainablehandymanservices.uk
Phone: 07359 139941
7. More Information
For more information about cookies and how to manage them, visit www.aboutcookies.org or ICO guidance on cookies.